Business Administrator Apprentice - Rosemead Drive Surgery

Rosemead Drive Surgery are looking to take on an enthusiastic L3 Business Administrator Apprentice to join their doctor's practice. They are passionate about delivering excellent service to their patients and other stakeholders. 

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.30am - 4.00pm. Hours are to be confirmed.

30 hours a week

Start date

Friday 20 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Processing electronic documents

• Managing emails

• Processing prescriptions

• Dealing with patient records (records in and out)

• Registering new patients

• Scanning documents and uploading into patient records

• Dealing with referrals

Where you'll work

103 Rosemead Drive
Oadby
Leicester
LE2 5PP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEICESTER COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard:

This successful apprentice will work with the team at the practice four / five days each week and one day every two weeks they will attend Leicester College at Freemen's Park Campus

More training information

Full support and training in all aspects of surgery administration will be given in the workplace

Requirements

Essential qualifications

GCSE in:

• English (grade 3 or equivalent)

• Maths (grade 3 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills

• Attention to detail

• Organisation skills

• Customer care skills

• Team working

• Initiative

• Non judgemental

• Patience

Other requirements

The apprentice will be dealing with a lot of confidential information and, so confidentially, GDPR regulations must be adhered to at all times. 

If the successful candidate has not achieved the entry requirements of grade 4 in maths and English, they will need to complete Functional Skills L2 alongside their apprenticeship. 

Candidates may be required to complete an English assessment as part of the application process.

About this employer

This GP Practice is one of two practices which are based in Oadby. They provide comprehensive NHS primary care services to help patients manage their health and well-being. Their practice has an extensive Health Care Preventative Medical Service, run by the Practice Nurses and the Doctors. The surgery deals with patients on the telephone and face to face. Making appointments, processing prescriptions, filing electronic documents, registering new patients, read coding and referrals.

https://www.rdhr.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• On completion of this apprenticeship, the apprentice will gain many transferable skills and experiences

• There may be the possibility of a permanent contract and progression within the practice

After this apprenticeship

• On completion of this apprenticeship the apprentice will gain many transferable skills and experiences