Client Reception 2 x days a week

• Welcome and greet clients and visitors in a friendly and professional manner.
• Direct clients to the appropriate meeting rooms and inform relevant staff members of their arrival.
• Maintain a tidy and presentable reception area, ensuring it is well-stocked with necessary supplies.
• Deal with the administration and distribution of post

Administrative Support: 3 x days a week

• Assist in the opening of client files in accordance with established procedures and guidelines.
• Organise and manage electronic and physical files.
• Provide quotes and assist with pricing inquiries.
• Handle incoming calls and divert them to the appropriate staff members or departments.
• Take detailed messages and ensure prompt delivery to the intended recipients.
• Assist with compliance checks and ensure adherence to regulatory requirements.
• Assist with land registry tasks, including document preparation and submission.
• Assist with general administrative duties such as scheduling appointments, coordinating meetings, and managing office supplies.

On completion of a successful apprenticeship, the apprentice will gain a L3 Business Admin qualification. The apprentice will spend 80% of their apprenticeship in the workplace and 20% of their time completing ‘off the job hours’ this includes attending Leicester College one day every two weeks.

At the end of the apprenticeship, there may be an opportunity for progression to a full-time position. During the apprenticeship, the apprentice will gain many transferable skills which can be utilised in other businesses.

Duties include:

• The role will be initially administration with inputting and analysing data.
• Using databases and learning to use spreadsheets.
• Reading and responding to customer emails.
• Liaising with internal staff and directors.
• Taking minutes during meetings and circulating agendas and minutes of previous meetings. Writing up minutes for meetings and circulating these including staff tasks.
• Maintaining supplies, equipment and facilities.

• You will complete an Advanced Level 3 Apprenticeship Standard qualification in Business Administration.
• You will attend college one day every two weeks at the Freemens Park Campus.

• Once you have completed your apprenticeship, you may be able to progress onto a full time role within the organisation or progress onto a management programme.
• An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
• Potential for full time employment on successful completion of the apprenticeship.
• Transferable skills that are invaluable in the wider world of work.

Administrative:

• To accurately input data on to CRM system
• To support coordinators with administrative tasks
• To ensure paperwork is prepared, and that accurate minutes are taken and written up within a timely manner for meetings and training as requested
• To ensure resources are kept up to date
• To support the maintenance of the office to a high standard
• To input data onto the office administrative systems as required

Customer service:

• To respond and deal with customer enquiries as required in a polite and professional manner
• To respond to stakeholders as required in a polite and professional manner
• To work with colleagues in a polite and professional manner and ensure support staff are given the appropriate support in carrying out their role

General:

• To maintain a high standard of presentation whilst representing The Learning Support Centre
• To respect confidentiality to the agreed disclosure levels
• To be aware of the Health and Safety regulations and your duties, and ensure that all personnel do all that is reasonably practicable to maintain a safe and healthy work environment, raising any concerns immediately with your line manager.
• To have regard for risk assessments and ensure compliance with company and statutory requirements, raising any concerns immediately with your line manager.
• To inform The Learning Support Centre of any problems you are having that are either work related or effect your work, we can then help you come to a satisfactory conclusion or adapt your work to support your situation
• To represent The Learning Support Centre in a professional and service orientated manner. This includes adhering to our stringent policies including those on confidentiality, equality, and safeguarding.
• To actively manage personal development in agreement with your line manager.
• To undertake other duties as may be reasonably required by The Learning Support Centre.

Professional Development:

The Learning Support Centre is committed to the regular monitoring and review of individual performance and to maintaining open and participative communications within the team. Professional development and access to appropriate training is part of this and there will be regular review sessions with your line manager.

This role description may be subject to review in light of the developing organisation and in consultation with the post holder

• On successful completion of the apprenticeship, the postholder will achieve a Level 3 Business Administration qualification.
• The apprentice will attend Leicester College one day every two weeks.

• There may be an opportunity for a permanent role at the end of this apprenticeship.  During this apprenticeship, you will gain many transferable skills that can be applied in different businesses.