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Resort Representatives Award level 2 – C7077

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Course Overview

This course is ideal for you if you would like to live and work abroad as an overseas Resort Representative for a holiday company in the future. Delivered online using Microsoft teams, this course is a flexible option around your current work-life schedule.

Throughout the course we will help you develop the skills and knowledge in:
– Give you the skills you need to work effectively as a Resort Representative
– Enhance the status of the ‘Resort Rep’ within the travel and tourism industry
– Promote good practice by setting a common standard that is nationally recognized
– Provide a basis for further study and motivation for career development

What You'll Learn

Year 1

The level 2 Award for Resort Representatives provides the skills, knowledge, and understanding required to carry out the role of Resort Representative, to work overseas. If you are interested, specialist knowledge will be taught in subjects such as:

Unit 1 – Investigate employment opportunities for Resort Representatives.
In this unit, you will investigate the skills and experience needed to become a Resort Representative. You will identify current job opportunities, apply for a post and take part in a real or simulated interview.

Unit 2 – Understand the role of a Representative in a holiday resort
You will begin to understand the responsibilities and legal requirements for health and safety in the resort, along with demonstrating your customer service skills.

Unit 3 – Prepare for the start of the holiday season
This unit will provide you with the skills and knowledge to assist in setting up a resort pre-season before guests arrive.

Unit 4 – Manage airport and transport duties
You will work practically on the arrival and departure process in this unit, and carry out your own transfer speeches. You will also investigate the check-in process and identify potential problems that may arise on arrival and departure.

Unit 5 – Investigate the role of the Children’s Representative in a holiday resort
This unit will give you an overview of the Children’s Representative role. You will prepare appropriate children’s club activities and create promotional materials for these.

Entry Requirements

There are no subject-specific entry criteria for this course.

How you will be assessed

You will be assessed through a series of coursework assignments to complete a portfolio of evidence.

Course Fees

Tuition fees

Tuition Fees (19+): £450.00

Additional Costs

Course funding is dependant on individual circumstances and income.

Material Fees



If the course is longer than one year the total fees are for the first year only and further fees may apply in future years. All fees are based on a ‘home’ learner status. Please contact us for information on overseas fees.

For more information, please see our course fee disclaimers page.

Learn more about fees

Course and Career progression

Successful completion of this course will give you several employability and education options. You could gain employment within the travel industry, apply for a level 3 or higher education course with us or at another provider. We have a number of level 3 and Higher Education Travel and Tourism courses available). These courses are delivered by staff who are subject specialists.

What Happens Next

Apply online via the College website. You will be contacted to attend an interview if required, or you will be sent a conditional offer according to the entry requirements for the course. You will then be invited in to enrol for your chosen course of study.

For enrol and pay courses: Once you have decided to take the course, you need to fill in a short learner details form online and pay the course fee. Once you have done this, you will receive an electronic confirmation of enrolment and payment.

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