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Public Services Assisting the Public Award level 1 – C0877

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Course Overview

This accredited qualification is suitable for anyone (19+) wishing to improve their knowledge and understanding of working in the public service sector including emergency services and government departments. Students will have the opportunity to investigate and understand the ways in which the public services assist members of the public and gain an understanding the everyday needs of members of the public in terms of the way they are treated is at the very heart of the work involved in the public services.

Successful individuals will gain a nationally recognised level 1 Award which is valuable evidence to show employers that you understand how to work in the challenging and rewarding public sector. Particularly suitable for individuals who are returning to work after a period of unemployment who are looking at joining a public service organisation.

You will need to be committed to complete a full day of learning (9 am – 4 pm).

This is a classroom-based, one day course is offered on a regular basis year-round (50 weeks of the year including non-term times).

What You'll Learn

Year 1

During this one day course, you will take part in a variety of different learning activities, discussion, research and watching short videos where you will be able to:
1) Understand the importance of building good relationships with the public and how public services are funded
2) Identify the skills and qualities that are required when assisting members of the public in emergency and everyday non-emergency situations.
3) Understand how public services deal with complaints, different to profit-making organisations
4) Demonstrate the skills needed to effectively communicate with members of the public in a positive way

Entry Requirements

This is a level 1 course and although there are no formal entry requirements, a reasonable level of literacy is expected i.e. you can write and speak to make yourself understood. If you have any concerns regarding your literacy level, please contact us.

How you will be assessed

You will complete a variety of short practical and written tasks that will be formally assessed by your tutor to create a portfolio of written evidence.

Course Fees

Tuition fees

Tuition Fees (19+): £0.00

Additional Costs

Fee concessions:

You will not be required to pay a fee for this course if you are in the following categories:
In receipt of one of the following benefits: Universal Credit, JSA or ESA (Employment and Support Allowance Work-Related Action Group) or low waged.

Evidence of benefits will be required on the application.


If the course is longer than one year the total fees are for the first year only and further fees may apply in future years. All fees are based on a ‘home’ learner status. Please contact us for information on overseas fees.

For more information, please see our course fee disclaimers page.

Learn more about fees

Course and Career progression

On completion of this award, your tutor will be able to provide advice and guidance on other programmes. These might include gaining the Public Services Careers Award Level 1 where, having gained both units, you will then receive the Working in Public Services Awards Level 1, relevant for anyone looking at working in the Public Services sector. Or you could opt for additional employability skills e.g., CV writing, interview skills, Customer Service Level 1 or 2 and other short vocational programmes.

This qualification will support anyone to gain employment by improving their confidence by gaining new skills and qualifications.

For more detailed advice and guidance about future steps, you can make an appointment with one of our qualified careers advisers who can support you to find the most suitable career path for you and to make the most of your skills and qualifications.

What Happens Next

Apply online via the College website. You will be contacted to attend an interview if required, or you will be sent a conditional offer according to the entry requirements of the course. You will then be invited in to enrol for your chosen course.

For applications via JCP, please let your Work Coach know. Subject to individual eligibility and type of benefit, the vast majority of courses are FREE to people in receipt of an employment-related benefit JSA, Universal Credit or ESA (Employment and Support Allowance).

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