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Operations / Departmental Manager Higher Apprenticeship – C2941

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Course Overview

This apprenticeship has been developed to prepare you for a departmental or operational manager role. The operational/departmental management role complements the role of other business and management professionals: one of the primary responsibilities of the job is to provide effective leadership and management of the organisation and its employees. Operational and departmental managers may work in a variety of environments and ensure the development of the overall organisational strategy and how this is implemented. The apprenticeship reflects all aspects of operational and departmental management responsibilities and duties as such and will provide you with the level 5 Operations/Departmental Management Apprenticeship national standard.
An apprenticeship is a job with training with 80% of your working hours in your day-to-day role, and the remaining 20% of your time engaged in training or study. As an apprentice, you are entitled to at least the apprenticeship rate of the national minimum wage (NMW) in the first year of your apprenticeship. If you are aged 19 or over in the second year of your apprenticeship, you will be entitled to the ordinary NMW. The NMW for apprentices applies to time spent on the job plus time spent training.

What You'll Learn

Year 1

The level 5 apprenticeship programme will require you to develop your skills, knowledge and behaviours in a commercial environment and achieve a series of standards to prove your competence in leading and managing people, building relationships with stakeholders, strategic operational management, financial awareness, project management, communication skills and team working. In order to achieve all of the competencies, the programme will be over two years.
Learning is portfolio-based and assessed in the workplace. This is delivered via e-learning and classroom delivery with support from your trainer/assessor. You may also be offered additional support to complete functional skills if you haven’t achieved a level 1 or 2 qualification in both maths and English.

Year 2

In the second year of the apprenticeship you will continue to develop your skills, knowledge and behaviours in leading and managing people, building relationships with stakeholders, strategic operational management, financial awareness, project management, communication skills and team working. You will also undertake a work-based business project, continue to develop your portfolio of evidence and prepare for your independent end point assessment.

Entry Requirements

Ideally, maths and English GCSEs at grade 4/C or an equivalent qualification are required. In order to be selected for this apprenticeship, you will also need excellent communication skills and an ability to work with many different professionals in a typical business environment. IT literacy is important to use software in the workplace. Finally, you must have the drive to complete the demands of the apprenticeship course and become a qualified management Professional. You will also need to demonstrate the commitment to learning while working and spending 20% of your working hours completing off-the-job training.

How you will be assessed

Assessment for this apprenticeship is largely via a portfolio of evidence gathered at work. You will also be regularly visited at work by your trainer/assessor from Leicester College, who will support you to achieve the standard required. Towards the end of your course, you will undertake an End Point Assessment process that includes a portfolio showcase, a knowledge test, a competency based interview, assessment of a work based project and related presentation and a professional discussion based on your development conducted by an independent assessor.

Course Fees

Tuition fees


If the course is longer than one year the total fees are for the first year only and further fees may apply in future years. All fees are based on a ‘home’ learner status. Please contact us for information on overseas fees.

For more information, please see our course fee disclaimers page.

If (a) you are under 24 and already have a full level 3 qualification, OR (b) you are over 24 (irrespective of any qualifications you have achieved), then course fees are applicable. However, you may be eligible for an Advanced Learner Loan to cover these.

Learn more about fees

Course and Career progression

Following on from this apprenticeship you will be eligible to enroll onto the level 6 Chartered Management Degree Apprenticeship. This could also lead to permanent employment with your apprenticeship employer (around 70% of apprentices who successfully complete their course stay with the same employer) or you could find work in a specialist role within an industrial or commercial sector.

What Happens Next

You can express your interest for this apprenticeship by completing a Leicester College application form or alternatively you can apply for one of our live apprenticeship vacancies via the College website. Our apprenticeships can also be found on the government’s apprenticeship site, As with any other job application, if you are shortlisted then you will be invited for interview at the employer’s premises. You can apply for as many apprenticeship vacancies as you want.

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