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Information Advice or Guidance TQUK Certificate Level 2 – C6712

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Course Overview

Many roles involve interaction with the public, this could include signposting or guiding them on to the next stage. Explore the difference between giving advice, information and guidance and where one stops and the others starts. Reflect on your own role and experiences and the referral processes used. Are you gathering the right data and asking the right questions. Learn communication techniques to ensure you are asking questions in the right way and meeting the clients communication needs.

What You'll Learn

Year 1

The learning materials are paper based and the qualification consist of the following units:

Information advice or guidance in practice
Developing interaction skills for information advice or guidance
Signposting and referral in information, advice or guidance
Information, advice or guidance in context
Skills for advice providers
You will receive robust feedback from your tutor looking at how to further develop your understanding of the topic and progress academically.

Course Fees

Tuition fees

Tuition Fees (19+): £0.00

Additional Costs

The level 2 distance learning courses are funded which is great news. The only criteria is that you are over 19, have lived in the EU for the past 3 years and currently live in England.


If the course is longer than one year the total fees are for the first year only and further fees may apply in future years. All fees are based on a ‘home’ learner status. Please contact us for information on overseas fees.

For more information, please see our course fee disclaimers page.

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Course and Career progression

We have a huge choice of distance learning courses available at both Level 2 and 3. At the end of your course your tutor may suggest a suitable option for you or you can contact the distance learning team to advise you on the courses available. We also have a careers team available via phone email or in person who can help to plan a career pathway for you.

What Happens Next

Apply online via the College website. You will then be invited to enrol for your chosen course of study. You can apply at any point throughout the year and start the course when you like.

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