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Customer Service for Health and Social Care Settings NCFE Certificate level 2 – C5554

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Course Overview

This is a distance learning course for people aged 19 and over that covers customer service within the health and social care sector has never before had a qualification specifically related just to that. This course will open up students’ awareness to just how important it is to see the patient as the customer too. The qualification explores how to ensure good service delivery looking at everything from communication to understanding specific needs.

This course is for adults aged 19+

What You'll Learn

Year 1

The qualification consists of the four following mandatory units.
Unit 1 Preparing to deliver customer service in health and social care settings
Unit 2 Teamwork in health and social care settings
Unit 3 Effective communication for health and social care
Unit 4 Understand the specific needs of a customer accessing health and social care services

Entry Requirements

You must be over 19 to enrol.

If aged 19-24 you need to have a full level 2 qualification to be eligible for funding. If over 24 prior learning does not apply.

You must have lived in the EU for the past 3 years and currently live in England to be eligible for funding.

Course Fees

Tuition fees

Tuition Fees (19+): £0.00


If the course is longer than one year the total fees are for the first year only and further fees may apply in future years. All fees are based on a ‘home’ learner status. Please contact us for information on overseas fees.

For more information, please see our course fee disclaimers page.

Learn more about fees

Course and Career progression

We have a huge choice of distance learning courses available at both levels 2 and 3. At the end of your course, your tutor may suggest a suitable option for you or you can contact the distance learning team to advise you on the courses available. We also have a careers team available via phone, email or in person who can help to plan a career pathway for you.

What Happens Next

Please enrol via the Apply Now button.

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