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Customer Service Award level 1 – C6253

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Course Overview

This is a classroom based, one day course which is offered year round (50 weeks of the year including non-term times).

This accredited qualification is suitable for you if you are 19+ and interested in improving your knowledge of the importance of customer service including how to satisfy customers’ expectations. It is useful for anyone who is involved in the customer service process as part of their job role (paid or voluntary) and is applicable to a variety of work environments.

If successful you will gain a nationally recognised level 1 Award in Customer Service which is valuable evidence to show employers that you understand how to manage customers successfully.

Particularly suitable for anyone who are returning to work after a period of unemployment who wish to improve their customer service skills which is a skill that all employers value, or just to update your information on key current legislation.

You will need to be committed to complete a full day of learning (9 am – 4 pm) and if needed, attend a short tutorial.

What You'll Learn

Year 1

During this one day course, you will take part in a variety of different learning activities, discussion, research and watching short videos where you will be able to:
1) Know how to deliver good customer service to different types of customers
2) Know how to provide effective methods of communication and identify the impact of negative communicating styles
3) Understand current legislation that is related to customer service
4) Understand how to deal wit customer complaint in an effective way to retain customers and improve organisation’s reputation

Entry Requirements

This is a level 1 course and although there are no formal entry requirements, a reasonable level of literacy is expected i.e. you can write and speak to make yourself understood.

How you will be assessed

You will complete a variety of learning and assessment activities including discussion, short practical and written tasks that will be formally assessed by your tutor to create a portfolio of written evidence.

Course Fees

Tuition fees

Tuition Fees (19+): £0.00

Additional Costs

You will not be required to pay a fee for this course if you are in receipt of one of the following benefits:
Universal Credit
JSA or ESA (Employment and Support Allowance Work Related Action Group)
low waged.
Evidence of benefits will be required on the application.


If the course is longer than one year the total fees are for the first year only and further fees may apply in future years. All fees are based on a ‘home’ learner status. Please contact us for information on overseas fees.

For more information, please see our course fee disclaimers page.

Learn more about fees

Course and Career progression

On completion of this award, your tutor will be able to provide advice and guidance on other programmes including distance learning options. These might include CV writing, interview skills, Customer Service Level 2 and other short vocational programmes.

This qualification will support individuals to gain employment by improving their confidence by gaining new skills and qualifications. For more detailed advice and guidance about future steps, you can make an appointment with one of our qualified Careers Advisers who can support you to find the most suitable career path for you and to make the most of your skills and qualifications.

What Happens Next

Apply online via the College website. You will be contacted to attend an interview if required, or you will be sent a conditional offer according to the entry requirements of the course. You will then be invited in to enrol for your chosen course.

For applications via JCP, please let your Work Coach know. Subject to individual eligibility and type of benefit, the vast majority of courses are FREE to people in receipt of an employment-related benefit JSA, Universal Credit or ESA (Employment and Support Allowance).

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