Apprenticeship Vacancies

The successful candidate will be motivated with an eye for detail.  You will be a team player but confident to work independently and have a flexible attitu de to working under pressure.  We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve whilst gaining a qualification at the same time.

Here are some of the duties that the team undertake each day:

• Assist our customers by providing accurate information in response to customer enquiries (face to face, telephone, and email)
• Maintain accurate records in accordance with GDPR
• Open, sort and distribute incoming mail and deliveries and prepare outgoing mail for collection
• Undertake a variety of administrative duties associated with the role
• Process customer payments and carry out cashier duties including record keeping for reconciliation
• Proactively obtain feedback from the public and highlight to the team leaders any potential areas for improvement

You will complete your training at Leicester College Freemens Park Campus. You will attend college one day per week.

You will complete an advanced Customer Service Specialist level 3 apprenticeship programme.

Once you have successfully completed your apprenticeship you can progress into a full time role or further management programmes.

• Taking calls from customers/accounts
• Learning fleet operations
• Learning systems / software we use
• Working closely with our central reservation team
• Day-to-day adhoc tasks as per business needs
• Data entry/collection

You will complete a level 3 advanced apprenticeship standard.

You will attend college at Leicester Freemens Park Campus. You will attend college, one day every two weeks.

Once you have completed the apprenticeship, you may gain full time employement with the company and progress onto management programmes.

• To supervise students in designated study areas to maintain a purposeful atmosphere.

• To provide front line LRC services, to include allocating students to computers and study places, issuing, returning, and renewing materials, collecting payments, and selling consumables.

• To assist in the processing of LRC acquisitions, entering data on the automated catalogue, checking data, and updating entries as required

• To ensure that the rules relating to security of stock, computer systems and equipment are applied appropriately

• To respond to student and staff enquiries relating to the use of the LRC facilities

• To assist students in finding information and demonstrating the techniques to help them find information for themselves

• To create displays and produce materials to publicise the LRC and its services

• To be responsible for one or more defined areas of LRC administration, as agreed with the LRC Manager

• To operate photocopiers and computer equipment, rectifying day to day faults as necessary

• To provide administrative support for the work of the LRC, to include word processing, budget analysis, filing and record keeping.

• Together with other members of the team, resolve day-to-day problems in the absence of the LRC Manager

You will gain a level 3 advanced Customer service specialist apprenticeship standard.  After progressing this apprenticeship, you can gain full time employement or progress onto management programmes.

You will attend college, one day per week at Leicester College Freemens Park Campus

There may be an opportunity for continued employment with the company on successful completion of the apprenticeship.