Business Administrator Apprenticeship - Kazzoo Ltd

Summary

Kazzoo Ltd is looking for an organised and enthusiastic Business Administration Apprentice to join its friendly Leicester-based IT support team. You will provide day-to-day administrative support, help colleagues deliver an excellent service to clients and build valuable experience in a professional technology business.

Wage

£15,000 a year

Minimum wage rates (opens in new tab)

Annual salary £15k – 16k per year, depending on experience.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm, with a one-hour unpaid lunch break each day. With protected time for apprenticeship training and off-the-job learning.

35 hours a week

Start date

Monday 9 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Respond to telephone and email enquiries in a professional and helpful manner

• Create, update and maintain accurate customer, supplier and business records

• Prepare documents, reports, meeting notes and general correspondence

• Arrange appointments and meetings, manage shared diaries and support team schedules

• Support colleagues with customer service, stock, projects and general office duties

• Use Microsoft 365 and internal systems to organise information and monitor actions

• Create posts for our social media channels

• Take part in training, reviews and off-the-job learning towards the apprenticeship

Where you'll work

Dock 3 Space City
30 Exploration Drive
Leicester
LE4 5JU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEICESTER COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Off-the-job training will follow the time allocations outlined in the occupational standard.

80% of the apprenticeship is working with the employer and 20% is 'off the job' training which includes attending Leicester College, Freemen's Park Campus, one day every two weeks.

Requirements

Essential qualifications

GCSE in:

• English (grade Grade 4 / C)

• Maths (grade Grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills

• Attention to detail

• Team working

• Basic Microsoft Office Skills

• Reliable

• Punctual

• Organise own workload

• Willingness to learn

• Professional Manner

• Helpful

• Independent working

Other requirements

This is an office-based role involving regular computer and telephone work. The apprentice must be able to travel reliably to the Leicester workplace. Employment is subject to satisfactory eligibility-to-work and pre-employment checks. Duties may develop as the apprentice gains confidence and competence. 

The successful applicant will work closely with colleagues across the business and will be encouraged to suggest improvements to administrative processes. Full role-specific training will be provided. Applicants should demonstrate genuine interest in administration, customer service and developing a long-term career.

As part of the application process, candidates may be required to complete an English assessment, which will be emailed to the email address showing on the application form.

About this employer

Founded in 2003, Kazzoo provides flexible IT support and technology solutions to small and medium-sized businesses across Leicestershire and the East Midlands. The team acts as an outsourced IT department or complements clients’ existing teams, combining responsive day-to-day support with practical, knowledgeable advice. Kazzoo focuses on long-term client relationships and straightforward IT support without jargon.

This is an excellent opportunity to begin a career in business administration while gaining a nationally recognised Level 3 apprenticeship. You will learn from experienced colleagues, take responsibility for varied office tasks and develop transferable skills in communication, organisation, customer service and digital administration

The apprentice will complete the Business Administrator Level 3 apprenticeship standard. Training will mostly be delivered onsite at Kazzoo and also by Leicester College through a combination of workplace learning, regular teaching sessions and independent study. The programme will develop the knowledge, skills and behaviours needed for the role, including communication, use of IT, record keeping, project support, stakeholder management and business processes. On successful completion of the programme and end-point assessment, the apprentice will achieve the Level 3 Business Administrator apprenticeship standard.

http://www.kazzoo.com (opens in new tab)

Company benefits

20 days’ paid annual leave per year, plus bank holidays.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful completion could lead to a permanent role such as Office Administrator, Customer Service Administrator or Sales Support Administrator.